06/03/20 - Offices have now fully re-opened
This is just a quick message to say that our offices have now fully re-opened following the refurbishment work. We apologise for the limited service that we have been able to offer since late January, we suffered from a 'perfect storm' of damage to the roof, staff illness and then internal damage to the main office. Whilst the work was being undertaken we were still processing orders and handling support requests but with a longer turn around than normal. VirtualAcorn unlock codes, download sales and other automated processes we not effected.
We have now cleared all outstanding orders and all outstanding technical support requests. Service from now on should be normal and we apologise to any customers that have received a slower than normal response during this period.
Aaron - 3QD Developments Ltd